21. November 2019 - 19:00 till 20:00
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Dealing with Aggressive and Difficult Parents Webinar | Thursday, 21. November 2019

This short webinar will provide attendees with the skills to address aggressive or difficult parents of children within the early years setting. 
Learning Outcomes:
Understand how the environment setting, meeting room layout and appearance can have an impact on parents’ behaviour and utilise strategies to alleviate this;
Learn verbal techniques to set non-negotiable rules around behaviour expectations;
Understand how to interpret body language and change perception through communication strategies.