15. January 2025 - 9:00 till 16:30
Office Management Executive Course - Online Training | Online Trianing Classroom | Wednesday, 15. January 2025
Office Management Executive Course - Online Training
Duration: 120 Hours*
* Please note that this is only an approximate figure and is dependent upon how much time you can dedicate to your studies and also how well you grasp the learning concepts in the course material. Furthermore, at the end of each module there is a question paper which needs to be completed and returned to your personal tutor. You have access to the course for 6 months. This can be extended upon request.
WHO SHOULD ATTEND
Although office management may often be largely about day to day executive control andsupervision and providing guidance and leadership to subordinate team members, it is also about the provision of comprehensive support to senior management.
The practical role of the Office Manager requires much more than sound day-to-day operational and administrative skills. The broad scope of the role is such that the Office Manager should also have strong personal attributes, a firm grasp of business systems and procedures and excellent people management skills.
The position of the Office Manager is a good example to demonstrate that ‘adding value’ to the organisation that you work for is not only about competence in individual job role, but is also about understanding the key business issues within the broader context of the whole organisation.
This Office Management course provides an overview of the key areas of business understanding and personal skills that are both important and fundamental to effectively carry out the duties involved in office management.
After successfully completing our Office Management Executive course, you could apply for roles as an Office Manager, or other various administrative roles. Office Managers earn an average of £23,000+*/year.
*Source: Payscale.com, March 2013
The Context of Organisations
Ø Explain the role of management in an organisationØ Understand what is meant by the business environment and how it impacts on an organisationØ Explain the nature and scope of corporate strategy, and understand the strategic planning processØ Understand what is meant by organisational culture and climateØ Understand business ethics and values and how these issues underpin the way in which an organisation carries out its operation
Management Systems and Procedures
Ø Understand the ways in which organisations may be structuredØ Explain the use of various key management processesØ Identify the effective use of office administrative systems and proceduresØ Explain how to plan and design office administrative proceduresØ Explain the correct procedures for conducting effective business meetings
Business Information Management
Ø Understand why it is important for organisations to maintain business recordsØ Identify how data may be gathered, interpreted and presentedØ Explain the legislative requirements relating to the storage of personal dataØ Outline the key conventions and main elements of financial accountingØ Explain the purposes of budgets and the approaches to preparing budgetsØ Distinguish between the different types of costs that exist
Ø Understand the purpose and importance of effective communicationØ Explain the process and cycle of communicationØ Identify the various kinds of workplace communication and how it is sentØ Understand how to communicate effectively to othersØ Be able to use properly the main methods of business writing
Ø Understand the dilemma and concept of timeØ Explain the importance of effective time managementØ Demonstrate how time management problems may be identifiedØ Identify the causes of ineffective use of timeØ Describe the strategies to make best use of timeØ Outline the benefits to be gained by effective use of time
Ø Understand the importance and benefits of valuing customersØ Identify the different types and categories of customers that existØ Explain how to recognise and meet customers’ needs and expectationsØ Identify and understand the main consumer legislation that existsØ Understand how to effectively handle customer complaints and problems
Working with Others
Ø Understand the importance of effective teams at workØ Explain how teams develop and add value to an organisationØ Understand what is meant by employee consultationØ Outline the techniques for speaking effectively in a group situationØ Understand what conflict is and how difficult situations may be handledØ Carry out an employee grievance procedures
Ø Identify the main legislation relating to health and safety at work and its impact on the employment relationshipØ Explain the duties of employers and employees relating to health and safetyØ Explain the issues relating to the forming of a contract of employmentØ Describe the main areas of statutory employment legislation and anti-discrimination legislationØ Describe the main legislation relating to the disclosure and access of information in the workplace