21. October 2020 - 8:30 till 16:15
Leeds Marriott Hotel, Leeds
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Collections Technology Think Tank | Wednesday, 21. October 2020

Finding the right collections technology strategy to increase effectiveness and efficiency.

The inaugural Think Tank will focus on how collections teams can improve profit and loss using technology. The event will aim to arm attending companies with strategies that can be implemented into their business.

Lenders, creditors and collections specialists will discuss, debate and dissect regulatory and thematic business challenges whilst discussing the benefits of technological innovation.

The Think Tank is slightly different from the traditional conference set-up with the event focused upon a series of panel session discussions with no sales pitch case study presentations. The event will also not include economic updates or political debates.

The event will focus on panel discussions across a number of thematic collections issues with the aim of problem-solving and examining how companies can utilise people and technological innovations effectively. 


Qualifying Collections professionals include:

Banks, Building Societies, Credit Card providers, Utility companies, Mortgage and Loan companies, High-Cost short Term Lenders, Home Credit providers, Motor Finance providers, Telecoms & Media providers, Debt Purchasers, Debt Collection Agencies, Debt Advice specialists plus other collections professionals.

Provisional Agenda:

8.30 Registration opens, coffee, networking

9.30 Opening remarks from the Chair. Overview of the main areas in which technology can play a key role in collections efficiency. Chair: Steve Preston, The event will also be also co-Chaired by Vanessa Northam of StepChange 

9.45 Collections Futures: The current collections technology landscape, how the wider society is impacting collections. What’s on the horizon and shaping the future of collections – Panel includes: Owen Edwards (JN Bank), TBC (Intrum),

10.30 Customer Engagement in the digital generation: How can companies maintain values using technology and not lose the human touch. Panel includes: Neil Costello (Lowell), Mark Porter (MotoNovo), Jonathan Hodge (Ratesetter).

11.15 Morning Break: coffee, refreshments, networking

11.35 Data and analytics: Assessing risk and managing outcomes. Panel includes: Eleanor Demuth, (Head of Model and Credit Risk governance),  John Storrie (Arvato Financial Solutions),

12.15 Affordability: Assessing affordability. Panel includes: Rachel Duffey (PayPlan), Norman Lockie (Southwark Council),

12.55 Lunch: Dinner, networking

13.40  Open Banking in collections: Is Open Banking the answer to affordability and vulnerable customer solutions?

14.20 Compliance and Legal case management. Regulation Technology: What are the regulatory and security challenges to innovation? Includes discussions on pay technology changes 

15.00 Afternoon break

15.15  Vulnerable customers: Identifying vulnerable customers, does technology have a role to play? Panel includes Dave Perkins (Sonex Financial),

15.55 Chair closing remarks and question time

16.15  Event close

Why collections specialists should attend:

Educational: Learn from peers and sharing of ideas and take away key industry opinions and learn about new technology

Benchmarking: This is a great opportunity for attending companies to evaluate collections strategy and review comparison to their peers 

Unique format: our unique format enables participants to network extensively, discuss, debate and dissect topical issues

Discover something new: experience new technologies, innovations, and services that are available to help to transform your collections plans, increase productivity and make better decisions 

Join the community: expand their network in a new and engaging environment

Attendee Rates:

Collections professionals rate £299+VAT* – Discounts available for multiple bookings, special rates available on request.

Supplier rate £799+VAT**


 Call 01622 437014 to request a booking form or email email

Or book via our website: thinktank.credit-connect.co.uk/book


*The event attendance rate will be confirmed by Credit Connect base upon current company and job title and company sector. Special rates are available on request for multiple bookings.

**Limited places are available to sponsors, sponsor guests and a limited amount of tickets are available to suppliers, details will be qualified upon registration.