01. March 2018 - 8:30
Pitman Training London, London
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Executive Assistant/PA Advanced Masterclass - 2 Day Course | Thursday, 01. March 2018

SUITABLE FOR: PAs, senior secretaries, management assistants and executive assistants who are looking to develop their role, improve their skills and seriously enhance their performance.



By the end of the course you will be able to:



Establish your role as an Executive PA and others’ expectations


Build a more successful working relationship with your manager


Apply the principles of assertive behaviour and how to communicate confidently


Plan and monitor ongoing tasks and projects successfully


Contribute effectively within meetings


Manage your time more effectively


Develop your role and take accountability


Develop tips and techniques for analysing problems and making decisions.



PROGRAMME:


The Role of the PA / Executive Assistant



What skills and qualities you need to provide the proactive support your manager expects


Knowledge & awareness of the Four Working Styles


Identifying your strengths and aspects for development



Understanding the reality of your job



Analysing your role


Diary management


Managing yourself, your manager and the workload


Setting priorities and achieving deadlines



 Preparing and presenting information



On your own behalf / on behalf of your executive



 Decision making / problem solving



Developing a logical and objective approach


Looking at a decision from all points of view


Increase lateral thinking skills



 Building confidence and assertiveness



What is assertive behaviour and how to apply it


Communicating more effectively


Positive thinking building on a firm foundation



Taking more control and responsibility



Coping with “unreasonable” demands


Managing interruptions


Prioritising your work


Successful delegating



 Managing small projects / events



How to plan and think ahead for success


Tools and techniques to use



 Leadership motivation tools



Increasing your motivation to lead



 Controlling your anger before it controls you



Understand what causes your anger


Manage and reduce your angry reactions


Use problem solving / communication skills



 Action Planning



Working out a well-developed plan for change to transform your role and performance




CPD Certified – 12 Learning Hours, 12 Points