16. May 2019 - 18:00 till 23:30
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Launch of the Inspired Awards | Madame Tussauds London | Thursday, 16. May 2019

Research shows that a happy, motivated retail workforce is linked to satisfied and loyal customers - which leads to business success. The achievements of this workforce and their business success will be celebrated at a brand new event - the Inspired Awards. The Awards, taking place at Madame Tussaud’s in London on 16 May 2019, will reward businesses that look for new and innovative ways to engage customers.
The prestigious ceremony will consist of twelve categories, which will be judged by a panel of industry leading experts, while a separate Customer Service champion category will be voted for by the public.
Julian Fisher, CEO of JISP, the Inspired Awards key sponsor, explains: “The High Street is where the magic happens - it’s a place deeply ingrained in all of our hearts and minds. We are extremely proud to help support retailers, their staff and customers who are investing their valuable time, energy and passion to innovate the brick-and mortar they love.”
Marketing categories include: The Outstanding Contribution to Retail Award, Most Innovative Digital Engagement, Consumers’ Choice Award, Best Use of Social Media, Best Store Manager, Best Point of Sale, Best Non-Fashion Retail Concept, Best Digital Launch, Best Brand Display, Best In-Store Graphic, Best Independent Window Display, Best Chain Window Display.
The coveted Customer Service Award, as voted by the public, will provide an opportunity for consumers to recognise staff who make them feel special. High criteria for eligibility is set, with customer feedback and mystery shoppers critiquing personal service, attention to detail and product knowledge.
All awards are free to enter. If you’re a retailer or store manager and would like to be considered, registration is now open. For more information, please visit
To cast your vote for the Customer Service Awards, please visit
The closing date for nominations is 31 December 2018.
The Customer Service Awards are ongoing, with those rated ‘excellent’ and ‘outstanding’ in 2018 shortlisted for the Consumers Choice Award, which will be awarded at the ceremony in May 2019.
Those that enter the Customer Service Awards in 2019 will be automatically nominated for the Consumers Choice Award for 2020.
The Inspired Awards takes place at Madame Tussaud’s in London on 16 May 2019.