16. May 2019 - 9:00
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Writing and Presentation Skills for Engineers and Technical Staff: London | | Thursday, 16. May 2019

Course overview
In today’s fast moving business environment, having the ability to make yourself understood in a clear, concise and persuasive manner is vitally important if colleagues, clients and suppliers are to collaborate with you in delivering your business objectives.The vast increase in the use of modern technology – and the sheer quantity of written information people receive – means that written communications must be short, to the point and written with the audience in mind.But the facility to easily communicate in writing across a global business doesn’t negate the requirement to actually talk to people, either **** to **** or via video conferencing or web links. Indeed, presenting something to a live audience is still the most effective way of communicating.This course will assist staff - particularly technical staff - to perfect their communications skills both in writing and **** to **** for greater impact on the reader and/or audience.
The course is designed for
Technical, engineering, scientific and other staff in specialised roles such as finance who need to positively influence others within or outside their organisations.
Course outline
Communication explained
How can we define successful communication?The barriers to successful communication The characteristics of an excellent communicatorDifferent methods of communicationThe common link – story telling
Written communications
Types of written communicationUnderstanding the appropriate style for the communications typeKeeping it briefThe emotional dimensionThe pyramid principle BelievabilityGenerating action on the part of the reader
Communicating effectively with e-mails
How to construct effective e-mailGetting your point across effectivelyE-mail etiquette – the do’s and don’ts of e-mailWill the recipient do what you want?
Writing effective reports
How to construct effective reportsGetting your point across effectivelyThe do’s and don’ts of report writing Will they do what you want?
Writing effective proposals
How to construct effective proposalsGetting your point across effectivelyThe do’s and don’ts of proposal writingLinking proposals to a pitch presentation
Communicating effectively on the telephone
When to use the phone and when to use other mediaPlanning your telephone callTelephone voice power techniquesWhat to say and what not to sayTelephone skills practise
Talking **** to ****
Why will people remember you?Will they remember what you say?Will they do what you want?Two ears, one mouth - developing listening skills and building rapportPerception and the impact we makeWhat communication style is ‘you’ and how does that relate to othersAdapting your style to that of othersAdapting your style to different situations
Fundamentals of presenting
Knowing your audiencePresentation issuesInformation and contentVisual aids Overcoming nervesDealing with mistakesThe question and answer session
Course terms and conditions