26. November 2019 - 9:30 till 13:00
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Successful Complaint Handling & Customer Resolution - Half Day Session | Adam Fidler Academy | Tuesday, 26. November 2019

 
We are delighted to be working with our partners Marketing Manchester and are able to offer you this training at an extremely competitive rate.
Summary
 In this competitive world, where customers expect the best, how do you resolve complaints successfully with the assurance your customer will remain loyal to the business?   
Our half-day session, will give delegates the tools and confidence to resolve complaints in a professional manner.   Successful resolution of complaints ultimately generates customer loyalty, increased revenues in your business and a more confident team.
This course is aimed at:.
 Any customer facing team members i.e. Front of House, Reception, F&B, Event Management, Shop Front and Sales Teams.
Itinery:
9.15am     Arrival for refreshments and welcome
9.30am    Start           
12.30       Close
You will be provided with a work book from the training to take back into the workplace.
I look forward to meeting you.
Tracy Waddacor, Managing Director
World Class Service
 
 NOTE:  If this course does not meet its minimum numbers it may be subject to cancellation.