09. September 2020 - 10:00 till 16:30
Share it on:

Super Admin Series 2 | Stakeholder & Customer Management | Hawk Training | Wednesday, 09. September 2020

After the successful, sold out, first round of our Super Admin Series workshops, we are able to offer some more dates throughout 2019 of these popular short courses that can supplement your professional development.
If you are keen to improve the relationships that you have with your stakeholders and customers, then our ‘Stakeholder and Customer Management’ course is for you! The course covers areas from stakeholder engagement and management through to effective customer service and much more!
What will I take away from this workshop?

An awareness of stakeholder analysis techniques such as the Power and Interest matrix
Approaches to use when managing different stakeholder groups
How to deliver excellent customer service to colleagues and stakeholders using the PRICE steps
How emotional intelligence can strengthen relationships with customers and other key stakeholders
How to build rapport and trust using Blanchard’s ABCD model of trust
An awareness of perceptions and reality
How to manage and find resolutions to challenging communications

How do our workshops look?

This course is spread out over 1 day with the workshops starting at 9:00 and finishing at 16:00. 
This workshop is being hosted at our own centre in Twickenham, a short train journey from Waterloo and an even shorter 2-minute walk from Twickenham station! 
You will meet our experienced and talented management facilitators. All with a strong history of business and management experience by doing and teaching, you get the very best. 
Expect an informal, fun and very interactive learning experience! Everyone learns differently, so we use a variety of learning interventions: 
Group Discussions 
Individual Activities 
Skills Practice
All of the learning content used in our workshops are based on the principles of best practices, aligned to recognised theories and management models.
There are no exams for this short course.
Certificate of attendance for CPD purposes.

The venue
Our centre in Twickenham boasts state of the art facilities in an easily accessible location next to Twickenham station. Limited on-site parking is also available. 
What's the refund policy?
The following charges apply if you cancel:

30+ days before a course = 20% of the course fee 
15-29 days before a course = 50% of the course fee
0-14 days before a course = 100% of the course fee 
Eventbrite booking fee is non-refundable