09. December 2019 - 9:00
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Service Design Workshop | SoftEd | Monday, 09. December 2019

Want to know what service design is all about and how it can help you to create better quality service experiences for your customers? Our Service Design Workshop will provide you with a more efficient and effective approach to exploring and solving complex design problems or opportunities. Bringing together elements of lean, agile and design thinking, this process encourages experimentation, continuous learning, adapting quickly and focusing on value so that you build the right solutions in the right way. 

During this practical workshop, you'll learn about:

What service design is and how it applies across a wide variety of challenges and opportunities
Service design in the context of product design and experience design
The importance of exploring the needs, motivations and behaviours of users
How the service design process benefits from agile, lean and design thinking processes
How to plan and execute the 5-step design sprint process
The various service design tools and techniques
How to use different research techniques
The facilitation skills needed to lead workshops
The various service design tools and how to use them
The difference in design roles and how to grow service design capability within your organisation